Privacy Policy

This Privacy Policy explains how SUNCOAST PET SUPPLIES PCB LLC("Suncoastpet", "we", "us") collects, uses, shares and protects personal information when you visit suncoastpet.shop or buy from us. We are based at 7117 US-98, Panama City Beach, FL 32407, USA.

1. Information we collect

• Order & contact information you provide: name, email, phone, shipping and billing address.
• Payment information: card payments are processed by our payment providers (Stripe and PayPal). We do not receive or store your full card number.
• Usage data: pages viewed, device and browser type, and approximate location, collected via cookies and analytics (only with your consent for non-essential cookies).
• Communications: messages you send through our contact or wholesale forms and email.

2. How we use your information

• To process and ship your orders and handle returns and refunds.
• To provide customer support and respond to your enquiries.
• To send order updates and, with your consent, marketing emails (you can unsubscribe anytime).
• To detect and prevent fraud and keep the store secure.
• To improve our products, website and services.

3. Legal bases (GDPR)

For visitors in the European Economic Area and UK, we process personal data on the bases of: contract (to fulfil your order), consent (marketing and non-essential cookies), legal obligation (tax and accounting), and legitimate interests (securing and improving our service).

4. Sharing your information

We share personal data only with service providers who help us run the store, under appropriate safeguards:

• Payment processors (Stripe, PayPal) to take payment securely.
• Shipping carriers and fulfilment partners to deliver your order.
• Email and analytics providers to communicate with you and understand site usage.

We do not sell your personal information for money. See the California section below regarding "sharing" for cross-context advertising.

5. Cookies

We use strictly necessary cookies to run the cart and checkout, and—only with your consent—analytics cookies to measure traffic. You can accept or reject non-essential cookies via the banner, and change your mind anytime by clearing cookies in your browser.

6. Your rights (GDPR)

You may request access to, correction of, deletion of, or a copy of your personal data, and you may object to or restrict certain processing or withdraw consent. To exercise these rights, email support@suncoastpet.shop. You also have the right to complain to your local data protection authority.

7. California privacy rights (CCPA/CPRA) — Do Not Sell or Share

California residents have the right to know what personal information we collect, to request deletion or correction, and to opt out of the "sale" or "sharing" of personal information (including sharing for cross-context behavioral advertising). We do not sell your personal information for money. To opt out of any sharing for advertising, email support@suncoastpet.shop with the subject line "Do Not Sell or Share My Personal Information", or reject non-essential cookies in our consent banner. We will not discriminate against you for exercising your rights.

8. Data retention

We keep order records as long as needed to provide our service and to meet legal, tax and accounting obligations, then delete or anonymize them.

9. Security

We use HTTPS encryption across the site and rely on PCI-DSS compliant payment providers. No method of transmission is 100% secure, but we take reasonable measures to protect your data.

10. Children

Our store is intended for adults. We do not knowingly collect personal information from children under 16.

11. Changes & contact

We may update this policy and will revise the effective date above. Questions? Contact SUNCOAST PET SUPPLIES PCB LLC, 7117 US-98, Panama City Beach, FL 32407, USA, support@suncoastpet.shop, +1 (507) 543-5008.