No-stress returns
Returns & exchanges
Love it or send it back. Here's how returns work — and the few common-sense exceptions for pet gear.
1
Email us
Send your order number to support@suncoastpet.shop within 14 days of delivery.
2
Get your label
We'll reply within one business day with return instructions (and a free label for transit damage).
3
Ship it back
Pack the item securely. We refund to your original payment method once it arrives and passes a quick check.
✓ What we accept
- Unopened, unused items in original packaging within 14 days.
- Any item that arrives damaged or defective — free replacement or refund.
- Wrong item shipped — we cover return shipping both ways.
For hygiene & safety
- Opened items that have been worn or used by a pet can't be returned for hygiene and wear reasons — unless they're faulty.
- This does not affect your rights for defective or misdescribed products.
- Customers cover return shipping for change-of-mind returns.
Need to start a return?
The full legal terms live in our Refund & Return Policy. To start, just email us your order number.